Inquiry About Train Ticket Refund Status

Bin sleel

Dear SBB Customer Service Team,

I hope this message finds you well. I am writing to inquire about the status of my train ticket refund request, which I submitted over 10 days ago. Unfortunately, I have not received any updates regarding the progress or resolution of my request.

Could you kindly provide me with an update on its current status? If any additional information or documents are required from my side to expedite the process, please let me know.

Thank you for your assistance. I look forward to your response.

Best regards,

NicolasK

Hi Bin sleel

Thank you for your request.

If you have requested a refund by form and if the tariff conditions allow this, the refund will be made automatically. A fee of CHF 10.00 will be deducted.

You have also received confirmation by email “We have received your request CS00000000”

On this Comunity, we do not handle this type of request and cannot help you (data protection). Thank you for your understanding.

I wish you a nice weekend.

Kind regards
NicolasK

Bin sleel

Dear Nicolas,

Thank you for your response and for confirming the receipt of my refund request (CS00000000). I understand that this community does not handle such requests due to data protection policies.

Could you kindly provide me with the appropriate contact email or department where I can follow up on the status of my refund? I would greatly appreciate any additional guidance to ensure my request is processed smoothly.

Thank you for your time and assistance. I look forward to your reply.

Kind regards,

NicolasK

RolandP

Hello Bin sleel

If you want to inquire about the status of your refund request, please use the official contact form:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

The processing of a refund request may take multiple days.

Kind regards,
Roland

NicolasK

Hi Bin sleel

We are not reachable by email. If you have any questions regarding your refund request, you can contact us by chat. You will find the link at the very bottom of the page here. We answer your questions until 6 PM today.

@RolandP FYI

Kind regards
NicolasK