My swisspass not arrives at my direction and now seems blocked

Marescas

Good afternoon, I bought the half tare swiss pass on Friday 8 of November, they told me that in 10 days I would receive the card but I don’t receive anything and now it seems that my swiss pass in the mobile phone is not working properly the message is “Your SwissPass Mobile cannot be displayed because your SwissPass card has expired or is blocked”

How can I solve this? I already paid the swisspass and send all the info needed to get the physical card

Thanks and have a great week

RolandP

Hello Marescas

You do not mention whether you are a resident or a tourist. From reading your lines, I assume you are a resident. It might be that your photo is insufficient to be used on the card.

The SwissPass Mobile cannot be used until your physical card has arrived at your home address. You need the physical card in order to get your SwissPass Mobile to work.

As we are a customer run support forum, we are unable to help you with this matter. Please call the SBB Contact Center that can verify the status of your order: 0848 44 66 88 (CHF 0.08/min, waiting times may occur).

Kind regards,
Roland