Can’t add my new pass to SBB app

Caubueckoi42

I can’t find my custom number to add my pass to SBB app.

RolandP

Hello Caubueckoi42

First of all, hello and welcome to the SBB Community.

What kind of pass, please?
It is not possible to ‘add’ passes. This reply might answer your question:

https://community.sbb.ch/d/26418-how-can-i-save-the-info-of-swiss-half-fare-card/2

Kind regards,
Roland

Caubueckoi42

RolandP I bought a “Swiss Travel Pass Flex 6 days Adults 1. Class” pass. I don’t have account number to add this ticket to SBB app. If I can’t add on to SBB app, how can use it?

Caubueckoi42

I bought a “Swiss Travel Pass Flex 6 days Adults 1. Class” pass. I don’t have account number to add this ticket to SBB app. If I can’t add on to SBB app, how can use it?

RedBaron

Caubueckoi42 If I can’t add on to SBB app, how can use it?

Why do you want to “use” it in the SBB app? What you got with your STP is an e-ticket basically consisting of a QR code, and this QR code represents some unique URL to your ticket record on the “SBB” server infrastructure. So a ticket control consists of scanning that QR code, and it’s completely irrelevant how (or on what) that QR code is displayed: Printed on paper, mail app, PDF viewer, whatever.
And if you want to buy discounted mountain ride tickets, simply proceed as per Roland’s link above. Whether you have a STP or some other half fare travelcard is NOT cross-checked during the ticket purchase process. You only need the STP only WHILE travelling with a discounted ticket (or at the cable car station) as proof of entitlement.