How can I get a receipt?

WojciechS

Hello, I’ve purchased an international ticket as a guest in the middle of June. Now I need a document (ticket with a price/receipt) that will prove the price of this ticket. In the email I received after purchase there was a link to view and print the ticket, but it’s not active anymore.

RolandP

Hello WojciechS

Welcome to the SBB Community.
We are a customer help page run by volunteers. This is not the SBB customer service.

Please kindly get in contact with SBB: +41 51 225 78 56 (24/7, waiting times may be possible).

We are unable to assist you with ticket questions that require a closer look at your customer file.

Kind regards
Roland

Krist

Your original booking confirmation email should contain the ticket. Your ticket is also a receipt, as it has the price on it.

WojciechS

Krist Well, as I mentioned before, it doesn’t, that’s why I’m asking the question.

Krist

WojciechS Well, as I mentioned before, it doesn’t,

The ticket has the price on it. How did you travel, if it was not with the ticket?

WojciechS

Krist there was a link to the ticket in the email. It was active at the time of the travel, but it’s not active anymore.