Twice i brought ticket in SBB

kanchi

On 8th Nov, I travelled from Zurich airport to Jungfraujouch. I have eurorail pass, however i brough another ticket from SBB to Jungfraujouch, becasue in Eurorail it is showing journey is not covered till jungfraujouch. I paid CFH 196.00 for two audlts. Later i paid CHF 105.20 for Eiger express and another train to reach Jungfraujouch. Later i reach out to Euro rail customer care they said my euro rail pass is valid till interlaken OST. it is a duplicate of tickets i brough from SBB, which i have euro pass till interlaken OST and extension ticket i have taken in eiger express. The staff in the counter at eiger express, didn’t guide me or he was unable to understand english. This confusion has lead me to buy extra ticket which is CHF 198. can you please refund the amount. Now i return to india and unable to call you.

Danhiel

Hello kanchi

Your message is not clear. Did you buy duplicate tickets at the ticket office of Eiger Express in Grindelwald? In this case, if you think that it was an error of the vendor, I suggest to contact the customer service of the Jungfraubahnen:

info@jungfrau.ch

I suggest to attach a copy or a picture of all the tickets.

Kind Regards
Danhiel

kanchi

Hi
i have euro rail pass, i brought SBB ticket to Jungfraujoch. which is not required. I should have used my euro rail pass till grindelwald terminal and avoid the SBB train ticket. I have purchase the ticket for CHF 198 for two adults.

hope it is clear. I want refund of SBB ticket because i have euro rail pass.

Danhiel

kanchi

I don’t think that SBB has any legal obligation to make a refund in this case because you had a separate contract with Eurail, but you can try. You can find informations and links to refund forms here:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html