Discrimination and unfair treatment

Phuxasautt47

Hello all,

Last week I used EasyRide for a short distance by bus. For some reason it didn’t work and I didn’t realize until the controller asked to check my ticket. Of course I got a generous fine of 140CHF. The day before a similar incident happened to a passenger right next to me. The controller gave her a valid ticket of 27CHF plus 10CHF for his commission. Total 37CHF. Why in my case the controller didn’t give a valid ticket of 3.5CHF (this was the value of my trip) plus 10CHF? Where is this discrimination deriving from?

Thank you in advance for your response

Danhiel

Hello Phuxasautt47

Please note that SBB doesn’t exploit any bus line, contact the customer service of the bus company. However, I don’t think that you will obtain any information about another passenger due to the privacy protection.

Kind regards
Danhiel

Phuxasautt47

Hello,

Thank you for your response.
The whole public transportation net uses the same App. EasyRide didn’t work in my case and it didn’t work to the other passenger’s case. Why one case is different to the other and why do discrepancies exist?

Danhiel

Phuxasautt47

Sorry, I cannot answer this question without knowing the exact circumstances of these two cases.

RolandP

Hello Phuxasautt47

We are unable to say as we did not take part in the conversation.

We are the SBB Community, a support page run by volunteers, not the SBB Customer Service.

Reviewing your case from a distance, you were not discriminated since your case was handled as foreseen by the tariff.
If you enter a vehicle without seeing the Easy Ride QR code, you must not enter the vehicle and purchase the ticket through another channel.

https://www.allianceswisspass.ch/de/?section=Downloads&download=2666#page14

Kind regards,
Roland

RolandP

Hello Phuxasautt47

Ane why didn’t you insist right on-site with all people involved?

As Danhiel suggested, get in touch with the bus operator, they might be able to explain.

Kind regards,
Roland

Phuxasautt47

Different treatment and selective application of flexibility constitute discrimination.