MarT Dear SIr/Madam, I accidently purchased a ticket point to point for today instead of tomorrow (December 12) and I can’t refund it - can I change it to the correct date ? Thanks for letting me know, Mariëlle
RolandP Hello MarT Welcome to the SBB Community. We are a customer support forum run by volunteers, not the SBB Customer Service. We are afraid; same day tickets cannot be cancelled. Kind regards, Roland
MarT thanks for the answer even not being the customer services (they are very hard to reach/check if not able to call). Then I have a ticket I cannot use so my bad. At least Iearned my lesson today… have a good day and thanks again !
ElenaG Hello MarT You can find all the information related to refunds for Swiss tickets on the following SBB website, including the link to the refund form: https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html I hope this will help you in future Kind Regards ElenaG