Visa debit card not working

Gingottooch55

Just tried to buy tickets this morning and the app keeps saying payment failed…its a UK visa debit card that has been linked to the app for years, any suggestions

Danhiel

Hello Gingottooch55

It was perhaps a temporary error, it was not possible to establish a connection with your bank. Did you verify if you have enough money on your account? Did you try again?

Kind Regards
Danhiel

RolandP

Hello Gingottooch55

Try deleting and adding the credit card through your customer account using the website instead: sbb.ch > Login.

The card will automatically synched with the app, provided you use the same customer account for both, the website and the app.

Kind regards,
Roland