HALBTAX Erwachsene - Bought at Interdiscount

Zeneadoang14

Dear community,
I have noticed that other people have faced the same issue, the solution given is to go to a counter and they will resolve the issue, nevertheless I am currently travelling outside of Switzerland and will not be back until the first week of January ’25, therefore I will miss the deadline of December 20, 2024. Will this deadline be extended due to the technical issue?

I am trying to redeem the coupon, by entering it during the payment process in the coupon field, I tried a couple of times and I always got the same error message ‘Invalid coupe’ how can I redeem it or whom can I contact?
I have SwissPass account.
Thanks in advance,
Best regards,
Oscar

RolandP

Hello Zeneadoang14

Unfortunately, it is not possible to purchase the ID Halbtax elsewhere than at a travel center.

You could send someone there to purchase the half fare card on your behalf, provided you have an existing customer number and the online code.

The voucher can, under certain circumstances, be accepted and redeemed after 20 December 2024, provided the first day of validity is no later than 20 February 2025.
Please contact SBB now (+41 51 225 78 56) to see if they agree on that. As we are not the SBB Customer Service, no legally binding promise can be made through this platform, whatsoever.

Kind regards,
Roland