Hello Bugra
Welcome to the SBB Community.
We are a customer support page run by volunteers in their spare time, not the SBB Customer Service.
Did you purchase the tickets as registered user? Only then you can view the tickets in the respective section.
Otherwise, please call SBB, as we are unable to help with questions related to customer data, for data protection reasons:
+41 51 225 78 56 (24/7, waiting times may be possible).
Kind regards
Roland