Left passport on train today but can‘t submit online report due to website error

Romboava80

Today (Monday 30 December) my husband left his bag on the EC191 from Zurich to Munich, Wagon 2, seats 23/24/25/26.

This is a small grey flat fabric bag with his passports and other items in it.

We realised it was missing within 30 minutes of leaving the train at Munich. However when I try to submit an online lost and found report, the website will not process the form. Every time, there is an error message saying ‚please try again later‘.

How else can we submit a claim to this lost property?

The bag has an Apple Airtag in it, so we know that the bag is still on the train (90 minutes after we arrived in Munich, though the train has now departed.)

Romboava80

Romboava80 We can see that the train is now back in Zurich with the bag still on it! Is there someone we can contact directly there?

Krist

Did you contact Deutsche Bahn? I would call them, so they can contact the conductor on the train.
Till the border this train is under the responsibility of DB, and SBB cannot do much.

Romboava80

Krist Thanks! We registered a lost item with DBB, so fingers crossed!

It‘s still on the SBB train, sitting just outside Munich HBF (we can see it on the AirTag), so hopefully someone will find it, ideally before we leave Munich on the 1st!

RolandP

Hello Romboava80

The cleaning will certainly go through the train, so will the conductors.

You could call SBB +41 51 225 78 56 (24/7, waiting times are possible). Perhaps they can arrange that the bag is taken back to Munich.

Kind regards,
Roland