Ticket charged twice

vancika

When I purchase a ticket, I recently noticed that the same amount is deducted from my account twice! For one transaction, the payment description mentions Twint and my phone number, while for the other, it only states the transaction number. I buy tickets through the app, and under payments, I have both my card and Twint saved. I only realized today that this has been happening for an entire year! I buy tickets every day when I go to work. I need advice, please.
Thanks

Danhiel

Hello vancika

Are the card and TWINT linked to the same bank account? Where do you you see that the tickets were charged twice? In the app of your bank?

Sometimes a transaction may appear twice, but one is temporary, only to check that you have enough money on your account when you buy the ticket, and disappears after a few days.

You could open a complaint here and attach screenshots of your bank account, we have no access to your personal data in this community:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

Kind Regards
Danhiel

vancika

Hi,
Yes, Twint is linked to the same bank account and I see transactions on my bank app. Thanks a lot for your reply, I see that some of the tickets I purchased in last two months are charged twice and rest only once. I removed card payment method and left only Twint in SBB app so will see how behaves in future.