How do I get a refund or date change on my Swisspass?

Whaisoiqueax57

I accidentally bought an 8 day Swisspass in December 30 instead of for January 3. I tried emailing them twice but haven’t heard back from them. I am traveling tomorrow to zermatt from Chamonix. How can I change the dates? I don’t really need a refund. I will be in Switzerland until Jan 9. Please help so I don’t have to buy the pass twice. Thank you 😊

GiuseppeL

Hello Whaisoiqueax57

Thank you for your enquiry.
To change your travel details for the SwissPass, i recommend that you contact the SBB Contact Centre directly on 0848 44 66 88 (CHF 0.08/min.) for further assistance.
I wish you a nice evening
Kind regards
GiuseppeL

Whaisoiqueax57

I tried calling them and no one answered the call.

RolandP

Whaisoiqueax57

+41 51 225 78 56 (24/7)