Refund Related

Jeevz

I booked to and fro from Grindelwald to Glacier 3000, upon arrival the staff informed it was closed due to bad weather but it was not updated at that time in the website. I checked for refund and she helped doing it with SBB application and later that week I received email that the ticket was checked and refund cannot be processed. I replied back to the email but nothing back. Please let me know how to get refund for that tickets and I am currently not in Swiss.

Danhiel

Hello Jeevz

Did you received an explanation why the refund cannot be processed?

Kind Regards
Danhiel

Jeevz

Hello,

Thanks for replying.

Yes it was mentioned that the ticket was checked during my travel.

The staff selected the reason for refund as : Line interruption.

I replied to that email a week back explaining the scenario but didn’t hear anything from them.

Regards.

Danhiel

Jeevz

If case of delays or cancellations, you can interrupt your journey if it becomes useless, go back to the start station and obtain a full refund of the ticket. This is a legal obligation.

I suggest to open a complaint here:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

Jeevz

Thankyou Danhiel for your suggestion.

It would be more helpful if you let me know the category in which I should file a complaint in the link provided by you.

Danhiel

Jeevz

I would select “My train journey” and “Delay”. Indicate the reference number of your first refund request if you have it.

Jeevz

Thank you I will try and do the same for the refund.

Your information was super helpful.