Request for Refund for Unused Ticket (Eigergletscher to First - 26.12.2024)

Hilal

Dear Sir/Madam,

I am writing to request a refund for the ticket I purchased on 26.12.2024 for the route Eigergletscher to First (Grindelwald). Unfortunately, due to a delay caused by the bus that did not arrive on time during the transfer, we were unable to reach First (Grindelwald) before its closing time.

A staff member at First (Grindelwald) informed us that we are eligible for a refund under these circumstances. As the delay was beyond my control and resulted in my inability to use the ticket, I kindly ask for a refund for the unused ticket.

Thank you for your understanding, and I look forward to your response.

Danhiel

Hello Hilal

What kind of bus was late? Was this bus operated by a Swiss public transportation company or a private operator, such as a travel agency or a long distance bus from another country?

Kind Regards
Danhiel

Krist

You need to address this request to the place where you bought the ticket. This will probably have been a Jungfrau Railway ticket office. You could have done this while still in Grindelwald.

Now two weeks later I doubt you will be able to get a refund.