Failure in the payment method

yhussef · 2023-03-21T22:51:59+00:00

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yhussef

I want to buy a half fare card and some train tickets, when I include my payment method with a visa card, it shows me a notice “my card details are incorrect” I check many times and they are correct, why is it, what solution is there?

RolandP

Hello yhussef

This might be the reason for the issue:

https://community.sbb.ch/t5/Travelcards-and-tickets/Aithorized-credit-payment-but-cannot-receive-the-ticket/td-p/57120

Kindly see our English speaking community.

Best regards,
Roland

LeaG

Hello yhussef

Thank you for your request.

There may be interruptions in the payment process. I recommend you to delete the browser history/cookies and try the purchase with the credit card again, if it is still valid.

I wish you a nice day.
Kind regards, LeaG