Train cancellations on December 21, 2024

Vaifiefaick23

I was going to the Geneva Airport on ticket ••••••••••••• from Corseaux for a flight to Gothenburg departing GVA at 13.05. Coming to the Vevey train station I was met by the message the my train leaving Vevey at 09:56 was “Retarded indéterminé” and that no train to the airport would come in time for me to make the flight. There was a delayed R4 train direction Le Brassus (dep. 10:04) so I got on this train with the knowledge that there was trains in Lausanne coming from other directions going to Geneva Airport with a chance to make my flight. At Lausanne gare I was met with the message that all trains to Geneva was blocked by a disruption of tracks in Allaman. Asking SBB personnel they gave me no hope to reach the airport in time for my flight. My only option was to take a taxi from Lausanne to GVA, which I did and this costed me CHF 290. I do now claim this taxi cost from SBB. I have all documents scanned and I’m happy to send this to SBB if you give me an email address.
Kind regards
Andres

RolandP

Hello Vaifiefaick23

Welcome to the SBB Community.
Kindly note, we are a customer support forum run by volunteers, not the SBB Customer Service.

Swiss public transport companies are not obliged to compensate for any taxi expenses due to a service disruption, provided it was not the very last connnection of the day.

What you can do, though: you can ask for a refund of your train ticket and, if you arrived at the airport later than 60 minutes, a delay compensation.

You can find all necessary information here:
https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/compensation-for-delays.html#anchor1

If you want to get in touch with the SBB customer service, please use the respective contact form:
https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments.html

Kind regards,
Roland