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RhB stations that wheelchair users can't use.

kingqueen

The SBB barrier-free map and the RhB map both say that there is no wheelchairs access possible at all at Alp Grüm and Punt Muragl Staz stations. RhB has confirmed that although there’s step free access to the platform at Alp Grüm, there’s no level boarding and they will not provide a ramp or a lift.

What I want to know is how this situation is allowed. In an online article, SBB says:

We are therefore offering temporary alternative solutions at all stations that are not autonomously barrier-free from the beginning of 2024.

And

the law also allows alternative measures such as assistance from staff at train stations where the benefit of an adaptation is offset by disproportionately high costs. SBB is temporarily offering such assistance at all train stations that will not be autonomously barrier-free from the beginning of 2024.

I know that RhB is a separate train operating company and is not SBB. But SBB provides or coordinates assistance at RhB stations - RhB tells me I have to book assistance via SBB Contact Centre Handicap.

Please can I ask two questions:

how is it possible that no assistance is provided at Alp Grüm and Punt Muragl Staz? No lift/ramp at Alp Grüm, and no shuttle bus from Punt Muragl Staz?
how is this compatible with the BeHiG and with SBB’s commitment to “offer temporary alternative solutions at all stations that are not autonomously barrier-free”?

RedBaron

kingqueen
Maybe because RhB is not SBB, so quoted SBB statements or commitments would not be applicable?

Anyway, this is not RhB (nor SBB customer service) answering here, so you might prefer to debate your questions with the RhB customer service.

kingqueen

I have raised with RhB. Also RhB doesn’t have a forum, unlike SBB.
SBB coordinate assistance for RhB stations and services. Assistance must be booked with SBB’s Contact Centre Handicap.
The tickets are bought through SBB, via the SBB app; it is all one network.
The fact that RhB are a separate company does not make it inappropriate for this forum.
More constructive responses would be very welcome.

RedBaron

kingqueen
And what kind of more constructive responses are you expecting from your fellow passengers?

kingqueen

There’s a possibility that fellow passengers will be aware of the BeHiG and how it applies to assistance requirements at such stations.
Just because they are fellow passengers doesn’t mean that they have no experience or information on the accessibility requirements and assistance provision obligations at stations. Fellow passengers can have useful information and experience - which some share via this forum, including you.
In the UK, there’s a lively community of disabled rail users sharing with each other experiences and knowledge on such matters. They/we are all passengers too.