Created SwissPass Account in error

Hearroita34

Hope someone can help on the steps to correct what I think is an error on my part.

I created what I think is a SwissPass account via my web browser. This gave me a login using my email address which I can see on both the SBB web and SBB App.However I cannot login a SwissPass number as I am not Swiss and live overseas. I will only be visiting for 10 days and I wanted to use the SBB web / app to purchase passes and tickets - but when I look at what’s available to purchase the only passes I can see ar those applicable to Swiss residents.

So my question is how do I get out of this situation and obtain a login to purchase and view tickets an passes. What steps can I take…

Thanks

RolandP

Hello Hearroita34

Actually, you are all set and should be able to purchase tickets.

What concerns the user interface, there is no differentiation made between residents and tourists. SImply purchase your tickets using the trip planner. The SBB Mobile app will suggest the best ticket for your journey depending on your traveller’s profile. Alternatively, you can purchase day passes right on tab ‘Shop & Services’.

And yes, tourists do not have a customer number; it is anyway not required to purchase tickets

Kind regards,
Roland

Hearroita34

Thanks Roland. I’m now able to find more of what I’m looking for. There’s a couple of points of clarification if this would be possible. I’m not travelling until June - so I’m getting myself familiar with the system early rather than waiting until the last minute.

1: I don’t believe it is possible to see any reservation made on one of the panoramic trains within the SBB App so we will need to carry it with us (paper or on phone).

It doesn’t seem possible to purchase either the Swiss Half Fare Card or Swiss Travel pass on the App - but is is possible to do so on the web - so I’m guessing that if you make the web purchase whilst being logged in to your account, the pass will then appear in the App??

RolandP

Hello Hearroita34

I’m not travelling until June - so I’m getting myself familiar with the system early rather than waiting until the last minute.

That’s what I call a perfect trip preparation. And, if something is unclear, do not hesitate to ask us on this page, that’s the purpose of the SBB Communtity, to get help from public transit experts.

1: I don’t believe it is possible to see any reservation made on one of the panoramic trains within the SBB App so we will need to carry it with us (paper or on phone).

Your assumption is correct. When reservations are made with the train operator, they are not displayed in the SBB Mobile app. They are independent travel offers.

More information about reservations needed? See our blog post:

https://community.sbb.ch/blog/23887-demystifying-seat-reservations-on-swiss-trains-a-comprehensive-guide

It doesn’t seem possible to purchase either the Swiss Half Fare Card or Swiss Travel pass on the App - but is is possible to do so on the web - so I’m guessing that if you make the web purchase whilst being logged in to your account, the pass will then appear in the App??

That’s correct.

You cannot purchase multiple day passes or the Swiss Half Fare Card in the app. To keep the app simple and easy-to-use, it is designed for quick purchasees on the go such as point-to-point tickets and day passes.
You can purchase the Swiss Travel Pass or Swiss Half Fare Card through the website while being logged-in. By doing so, the pass will later appear in the app. If you purchase the Swiss Half Fare Card, you still have to set the discount type to Half Fare in the app. How this is done I explained in another reply:

https://community.sbb.ch/d/26315-why-does-not-appearing-my-swiss-half-fare-card-in-my-sbb-mobile-app/2

Also, if you travel with children under 16 years of age, do not forget to request the complimentary Swiss Family Card while purchasinf the Swiss Half Fare Card.

Do may explanations make sense? Let me know if we can further assist.

Best wishes,
Roland

Hearroita34

RolandP
Hi Roland

In answer to your question “Do may explanations make sense? ” …yes very much so - in particular your answer along with the quoted paragraph below from one of your linked posts referring to the Swiss Half Fare Card and the Half Fare Card as I found there was a lot of confusion in my mind when when looking at pricing on SBB WEB where you are looking to purchase a ticket. You are given two choices Full Fare or Half Fare Travelcard (not the Swiss Half Fare Card). Of course there is a product “Half Fare Travelcard” which is available to Swiss residents - so by omitting any reference to the Swiss Half Fare Card (which I can buy) I have been thinking … where do I use my Swiss Half Fare Card. It would be much clearer if they give options of Full Fare or Half Fare Travelcard/Swiss Half Fare Card.

So you have helped to clear that up- than you!!

“To complete my answer: Yes, the Swiss Half Fare Card and the Half Fare Card do have the identical range of vality. The Swiss Half Fare Card is the tourist version of the Half Fare Card, the resident’s half fare card”