Refund question

Vivi1014

Due to my father’s worsening diabetes condition, his doctor has advised that he is unfit for long-distance travel. I would like to leave a message to inquire whether it might be possible to receive a full refund for our train tickets. I can provide a medical certificate as proof of the situation.

However, I have been unable to find a contact method to submit this request. As I am currently in Taiwan, I am also unable to make a phone call. May I kindly ask if there is an email address I could use to seek assistance with this matter?

RolandP

Hello Vivi1014

You do not mention what kind of train tickets. International tickets can only be cancelled by phone: +41 51 225 78 56.

Swiss domestic tickets can be cancelled by the cancellation request form, provided a cancellation is possible at all:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/ticket-refunds.html

Kind regards,
Roland

Vivi1014

Thank you for your response. Here are the details of the tickets I purchased:
1. Zürich HB to Luzern
• Ticket Type: Supersaver Ticket
• Order Number: •••••••••••••
2. Luzern via Brünig - Interlaken Ost - Zweisimmen to Montreux
• Ticket Type: With Swiss Half Fare Card
• Order Number: •••••••••••••
3. Montreux to Milano Centrale (25/01/25, 14:31 - 17:50)
• Order ID / PNR: V6YEAN

As I am currently overseas, it is not convenient for me to make international phone calls. If necessary, I can provide a medical certificate to explain the situation. May I ask if there are any alternative ways to contact team for further assistance?

Thank you for your help!