Payment

YHA

I have a valid payment card registered in my swisspass account. The credit card correctly appears in the app. However, when I want to buy and pay a ticket, the app tells me that there is no payment card registered !
I have to use the web site cff.ch to successfully buy the ticket.
Is it a known bug of the iphone app ?

RedBaron

YHA
From what you’re describing, something probably went wrong with the synchronization of the card data to your mobile.
You might want to try deleting that card under your profile on sbb.ch, wait until it disappears from the app as well, and then re-register it and let it sync again. This might clean things up.

YHA

@RedBaron n"#p117142

I did it twice but it does not solve the problem. After resync, I can see the card again in the app but if I try to buy a ticket, I still receive the same error message “Moyen de paiement introuvable” with the code NTTIF-3017 /ID: D9q4gek) .
I attach a screenshot of the error message

Danhiel

Hello YHA

Did you try to desintall and reinstall the app?

Kind Regards
Danhiel

YHA

Hi Danhiel,
In deed ! Re-installing the app solved my problem 👍
Thanks a lot for your help, much appreciated

Best regards !