Hello Luenneeshaiz27
Welcome to the SBB Community.
We are a customer support forum run by volunteers, not the SBB Customer Service.
Without any information on travel dates and times we cannot verify your statement.
To rebook, please go to an SBB ticket office or contact SBB by phone: +41 51 225 78 56 (24/7, waiting times may occur).
Kind regards,
Roland