I bought the wrong ticket.

hyun

Hello.
I bought the Saver Day Pass incorrectly.
I don’t have a half-fair card, but I bought it incorrectly as an option that the half-fair card holder can buy.

As far as I know, the half-fair card holder can buy the Saver Day Pass at half price. I don’t have a half-fair card, but if I buy another Saber Day Pass with a half-fair discount, is there any problem traveling?

RolandP

Hello hyun

Welcome to the SBB Community.

I don’t have a half-fair card, but if I buy another Saber Day Pass with a half-fair discount, is there any problem traveling?

This is not recommended. Instead, you could purchase another full fare Saver Day Pass and then contact SBB to refund the wrong one (name, date of birth, travel date must be identical):

+41 51 225 78 56 (24/7, waiting times are possible)

Are you sure, the Swiss Half Fare Card would not be beneficial?

Kind regards,
Roland

hyun

Hi!! Thank you for your reply.

I booked tickets through the agency.

In this situation, do I have to get a refund through the agency? Or can I get a refund through the Swiss Railroad?

NicolasK

Hi hyun

The request for a refund must be made to the corresponding sales department.

I wish you a good afternoon.

Kind regards
NicolasK