Dear SBB Customer Service,
I am writing to express my dissatisfaction with an issue I encountered while using your services. Recently, I logged into my account and purchased a full-price ticket. However, I cannot find this ticket in my account’s order history, which has made it impossible for me to process a refund.
I believe this is due to a problem with your system. For example, today, whenever I tried to access the help section, I was redirected to the route search page instead. This has been frustrating and has hindered my ability to resolve the issue on my own.
The ticket I purchased is a full-price ticket, and I would like to request a refund. The ticket number is •••••••••••••. I kindly ask for your assistance in resolving this matter as soon as possible.
Please let me know what steps I need to take or if any additional information is required from my side. I look forward to your prompt response.
Thank you for your attention to this matter.