Error buying tickets from Colombia

Michael Paredes

Hi all

I am trying to buy several train tickets in Switzerland through the website https://shop.sbb.ch/. In the payment interface, when I enter my credit card information, I get an error message:

The payment could not be finalised. Please check your card details.

Also, trying to buy them from the mobile application, the error said:

Error while saving payment method. Validation Error. DTR3022

I even tried using a VPN, but got the same results.

Any advise or tip to buy SBB tickets from Colombia?

thanks for your help!

RolandP

Hello Michael Paredes

If it’s about purchasing normal point-to-point tickets, there is no reason to do so in advance. The cost is the same as you purchase them on-site.

If you want to purchase the tickets online, make sure your credit card supports 3D secure ID, a security standard required by many European webshops just as the SBB webshop.

Kind regards,
Roland

Juan David Hoyos

Hi!
I have the same problem. I’ve been trying to buy tickets from sbb.ch and the App and it’s impossible. Even if I try with a credit card or Apple Pay, there’s always an error.
All my cards have enabled the 3D secure system too.
🙁

AnibalOsegueda

Have the same issue, i have even try to bought it with my apple pay, and 6 different credit cards.

Please help us with this issue

RolandP

Hello AnibalOsegueda

Please help us with this issue

We are a customer support page where volunteering customers help other customers. We are not the SBB customer service; for this, you could contact SBB by phone anytime: +41 51 225 78 56 (24/7, waiting times may apply).

→ To possibly solve the issue: Please try entering all passenger data as well as all credit card data in full capital letters and retry.

It is hard to find out why for some people the credit card purchases are difficult. Every single day there are hundreds of thousands of credit card payments made through SBB. It might be your IT equipment, or the location from where you try purchasing, or what ever.

→ There is actually no need to purchase tickets in advance unless you want to purchase a saver offer.
All regular ticket offers are costing the same no matter the time of purchase being six months or two minutes before departure. And, since train tickets do not come with a seat allocation, there is even no need to purchase tickets in advance for the sake of securing a free seat.

https://community.sbb.ch/blog/23887-demystifying-seat-reservations-on-swiss-trains-a-comprehensive-guide

Kind regards,
Roland

AnibalOsegueda

RolandP Thank you Roland, for your kind answer, I will keep trying, I was trying to get the Saver Day Pass, but I will probably have to wait until for the point2point.

Cheers!

Danhiel

Hallo AnibalOsegueda

If it doesn’t work, you can try to buy the Saver Day Pass on Trainline (this is only an example, but Trainline is a big company and probably more reliable than others):

Kind regards
Danhiel