Refund

Cuengouvuerr68

Hello - I purchased round trip tickets from Saint Gervais les Bains to Zermatt…Unfortunately, my 82 year old mother became ill and was not able to go on the trip. The employee on the train recommended that I contact SBB about a refund…does anyone know who I should contact via email?

RolandP

Hello Cuengouvuerr68

SBB cannot be contacted by e-mail.

If it was an international tickets, these are only refundable at the travel center or by phone: +41 51 225 78 56.

In addition, for a retrospective refund request, you must be in the possession of an attestation from the staff that the ticket was not used. Since you spoke to an employee, you should have such.

You can find all information on ticket refunds here:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation.html

Alternatively, you could contact your travel insurance.

Kind regards,
Roland

Cuengouvuerr68

Thank you so much!