Hello TrevKez
Your daughter has to sign up for a customer account, if not already done so.
https://www.swisspass.ch/register/1?lang=en
In a second step, she can link her SwissPass card with her account.
If you need assistance with it, please call the SBB Contact Center: 0848 44 66 88 (CHF 0.08/min, waiting times are possible). We cannot assist with questions that need a look into the customer database.
Kind regards,
Roland