Overseas bank not having IBAN for compensation due to delay

Peapeafic13

Hi, I am from Australia and recently travelled from Paris to Zurich, tickets purchased online on SBB website and my journey was delayed by 3 hours.

When I am trying to submit the claim form, bank details require IBAN which does not apply for Australian bank accounts, but I am unable to submit the form online as IBAN is mandatory, does any one know how to proceed with the claim in this situation?

Many thanks

Nishant

Danhiel

Hi Peapeafic13

I think that you can obtain a refund on your credit card, but you must call the SBB Contact Center with this number:

+41 51 225 78 56 (24/7, waiting times may occur).

Or open a claim with this link and give the same ticket references and you card number:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

Kind regards
Danhiel

Paul-ZH

Hi > Peapeafic13 IBAN which does not apply for Australian bank accounts

I am a bit curios when I look what IBAN means it tells me (englisch: International Bank Account Number) but you may use your BSB-Number instead.

Peapeafic13

Danhiel Thanks Danhiel, the link works and the refund on card was processed, much appreciated, issue stands resolved

Peapeafic13

Paul-ZH , yes, we use BSB instead in Australia, but the refund was issued on credit card, many thanks

LaraL

Hi @Peapeafic13
Great to see that @Danhiel and @Paul-ZH were able to help you.
We hope you’re enjoying your travels!
Kind Regards