Confirmation email not received

allyssoncc · 2023-03-13T20:49:24+00:00

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allyssoncc

I did not receive the confirmation email for a reservation made to travel from Zurich HB to Milano Centrale on 03/22/2023 at 3:33 pm. The amount of 112 CHF was debited from my card. At the time of purchase, when requested, I put my email to receive confirmation, but I haven’t received anything so far. I also checked the spam box.

How can I access paid tickets?

RolandP

Hello allyssoncc

Your issue is a frequent topic in our community.

If the e-mail confirmation was not received,

and you are sure to have entered your e-mail address correctly,
and you also checked your SPAM folder,

then the purchase was not sucessful. The amount reserved on your credit card will again be released after a few hours; check your credit card account.

Please buy the ticket again. Kindly make sure your credit card supports 3D secure. You may wish to buy it with Trenitalia in case the problem persists on the SBB platform.

If you think you have mistyped your e-mail, contact SBB: +41 848 446 688 or +41 51 225 78 00.

Best regards,
Roland