Hello Keexaidoa62
Welcome to the SBB Community.
We are a customer support forum run by volunteers. This is neither the customer service nor artificial intelligence speaking.
What is your question about? We are thankful for a descriptive support request.
Please do not post any personal information here, for data protection reasons. This is why your order number has been masked by our software automatically.
If your question needs a closer look into your customer data, please call SBB: +41 51 225 78 56 (24/7, waiting times may occur).
Kind regards,
Roland