Hello Dielliongie33
Are you having trouble submitting your claim or was the claim denied? If you had a problem with the form, I remind you that you can also contact us by live chat. However, I encourage you to try the online form again, perhaps after clearing your history and possibly changing your browser.
If it is a ticket for international travel, please call us at 0848 44 66 88 (CHF 0.08/min) or, from abroad, at +41 51 225 78 56.
I wish you a lovely day,
Chiara_S