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Wrong last name on Half Fare Card

Astroneer90

Hello - I purchased a half fare pass for my sister, but I used her maiden name since she is now divorced. But on her passport and ID, her name is still the last name of her ex husband. When I get to the airport on Wednesday, will we be able to make the update to her last name easily?

LionelR

Hello Astroneer90

Thank you for your message. It’s important that the name on the half fare pass matches the name on your sister’s identification documents. Using the wrong name could lead to complications while travelling.

In this case, it would be easiest if you make the refund yourself and then book again with the correct name. You can do this directly via our website. Click here to go to the refund form.

If you have any questions or need support, you can contact our customer service team at any time on 0848 44 66 88 (CHF 0.08/min.). They will be happy to help you.

I wish you a pleasant day.

Greetings
LionelR

Astroneer90

LionelR Can it be changed at the station IF she shows identifying documents with her maiden last name and current last name? She has proof of her name change.

RolandP

Hello Astroneer90

If she will carry both documents, the Swiss Half Fare Card will be accepted as it is issued now.

Kind regards,
Roland