Buying tickets with a wrong email, order number •••••••••••••••••‏

Quoophoaho90

I purchased a ticket with order number •••••••••••••••••.

I accidentally entered a wrong email without the letter I

instead of ——————
That’s why I didn’t get the ticket.

I will ask that they be sent to me to the correct email

RolandP

Welcome to the SBB Community.
May I ask: from what information do you conclude that this website is the SBB Customer Service?

If you have not received your ticket, please contact SBB by phone +41 51 225 78 56, 24/7, waiting times are possible. Or send your message using the contact form, a reply may take multiple days, however:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

Please kindly note, for privacy reasons and to prevent ticket fraud, kindly refrain from publishing personal information such as e-mail addresses on publicly accessible websites such as ours.

Kind regards,
Roland