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Delay and flight compensation

Thoilloickieng16

I lost my flight today due to a severe delay on the train. Where can I request a refund and compensation for the new ticket I have had to buy?

Zebis

Hi Thoilloickieng16

The SBB legally is not required to give compensation for missing a flight due to delay (infos found from their official website)
It states:

SBB is obliged to take passengers to their destination (final destination on the ticket) on the same day – even if they have to change trains several times or take a diversion. However, The Swiss Federal Law on Public Transport contains no provisions with regard to compensation for missing flight connections, theatrical performances, concerts, examinations and the like, or for loss of working hours.

Infos found here

If you want, you can still fill out a formal complaint with this form

Hope this helps and best regards

Zebis

Danhiel

Hello Thoilloickieng16

For such cases you should have a travel insurance that covers them.

Kind regards
Danhiel

Thoilloickieng16

And how is it possible that 2 train crew members told me that I would be refunded the money for the purchasee once I filled out the form and sent proof of the new plane ticket. I feel lied to now which is worse.

Danhiel

Thoilloickieng16

It’s obviously not accurate to pretend this, but you should report this error using the link mentioned in a previous post.