Olukaniuk I paid my ticket through the online sbb system (logged in). The payment was charged, but no ticket arrived. What shall I do to get my money back?
RolandP Hello Olukaniuk Have you got an e-mail with the purchase confirmation e-mail? If not, the purchase was not successful. The money will be back on your account. Kind regards, Roland
Danhiel Hello Olukaniuk If you have an account, you can also verify in your profile that no order is available: Kind regards Danhiel
Ellie Khaw Olukaniuk Hi I have encountered the same issue last night and now chanting upon this conversation. Did you write to them? Hope did you get your refund back? How long did you need to wait for the refund? Same thing, my bank was deducted but i did not receive my tickets.
Ellie Khaw RolandP Hi Roland Thanks for your kind and fast reply. So do you mean that I didn’t get the order which means it will be an automated process refund from my bank? SBB will convey to my bank to reverse out the charge?
Danhiel Hi Ellie Khaw Did you also buy the tickets with an account? If yes, did you check the orders in your account? If not, there may be another problem: an error in the mail address or the mail may be in the spam folder. Kind regards Danhiel
Ellie Khaw Danhiel Hi Danhiel, yes i bought the tickets with my account. I have called SBB Customer service and they confirmed that there were no orders…… Thou i had paid it…
RolandP Hello Ellie Khaw A credit card payment is not an instant payment. The amount is reserved only! So, you have not paid for the tickets yet. Wait a few hours, and you will see. Kind regards, Roland
