Booked wrong validity for Swiss Travel Pass. How to refund?

Fahhad

Hello all!
I am planning to travel to switzerland on 4th of April and intend to stay till 8th April. I booked the 4 day swiss pass thinking that it will be valid during any 4 days of the month but when I had paid it showed the validity from the day I booked to the next 4 days i.e 6-10 March.
How can I refund this as this pass is of no use to me.
Any help would be really appreciated. Thankyou.

RolandP

Hello Fahhad

Welcome to the SBB Community.

I booked the 4 day swiss pass thinking that it will be valid during any 4 days of the month but when I had paid it showed the validity from the day I booked to the next 4 days i.e 6-10 March

Indeed, you simply missed to set the first day of validity; by default it is [today].

Please immediately call SBB to correct it: +41 51 225 78 56 (247/7).

Kind regards,
Roland

Fahhad

RolandP This was really helpful thanks. I called them the helpline, they said they’ll issue refund in the next 2 days without any fee and I can book a new one.

RolandP

Hello Fahhad

Thanks for the heads-up; that was indeed a smooth service. I am happy that it could be solved.

Have a great day ahead.
Roland