Assistance Needed with First-Class Seat Selection

Saujoorren34

Hello everyone!
[I’m] new here and could really use your help. I recently purchased first-class tickets for the Zermatt–Zurich route and specifically selected seats to ensure availability and chose the business lsection. However, instead of standard first-class seating, we were assigned rigid, fold-down seats facing the window—hardly what one would expect from first class.

We still have the return journey ahead with multiple transfers, and our tickets for each leg include the business section again. How can we change these seat assignments? Also, why were we given such uncomfortable, fold-down seats despite paying extra for seat selection? Did I make a mistake during the booking process?

I’d appreciate any advice on how to resolve this. Thank you!

Krist

You got what you asked for, but may have misunderstood what business section means. Those window facing seats are ideal for people wanting to work on a laptop while travelling. That is what the “business section” means.

You should have just requested seats in 1st class. Or even better, done what everybody does, and not bother with reservations.

You can’t change reservations. So forget them. Just get on the train. Find seats to your liking and sit down.