TIcket purchase problems

Jaybird

Having trouble finalizing the purchase of tickets from Zermatt to Montreux on April 9. It allows me to put in all the info and get to the payment page. When I key in my credit card info it says I will be leaving this page and going to a processing page. When I hit ok, it immediately says Technical error. Have tried it several times and always the same message. It was showing a Supersaver Fare and I did choose that instead of Point to Point. I have not purchased a Supersaver card but do have the Half Price Card and I have loaded my credit card info to my SBB profile. Any suggestions or advise as to what I am doing wrong? These are so difficult to operate.

RolandP

Hello Jaybird

Firstly, welcome to the SBB Community.

Does your credit card support 3D secure ID? Check that with your bank first, please.

Kind regards,
Roland

Jaybird

RolandP
Hey RolandP, I will have to find out. Never heard of 3D secure ID. It is a chip card and uses two factor identification. Have used it in Europe, Central America, Canada and Japan without any issues before.

Jaybird

I was able to speak with a customer service representative at SBB and the problem was two fold. THere is an issue using my card on the website, but she assured me it would not be a problem at the kiosk or with at a teller in a station. Also, one of the tickets I was trying to reserve was not available for reserve at all. She explained that at the transfer point, that portion could not be reserved and that was another reason I could not complete the task.

I have traveled in Europe multiple times on the awesome trains, but not yet in Switzerland. She assured me there would not be a problem for our party to show up at the station 30 minutes or so before we wish to travel and purchase our seats then. This is for general train travel from town to town or day trips. We do have our Golden Pass train tickets reserved.

So I believe we are good.

Danhiel

Hello Jaybird

You must buy tickets in advance:

— If you want to buy discounted tickets (Saver Day Passes or Supersaver Tickets).

— If you want to reserve seats, but it is usually not necessary, excepts for some panoramic trains. More information here:

https://community.sbb.ch/blog/23887-demystifying-seat-reservations-on-swiss-trains-a-comprehensive-guide

You can buy other tickets at the ticket office on on vending machines.

Kind regards
Danhiel

Krist

Which trip do you want to buy a ticket for? And you say you already have Golden Pass train tickets, so what do you still need? But yes, in Switzerland just turning up at the station, buying tickets and travelling is how most people still travel.