Hi, I booked a ticket from Chur to Bellinzona and then on to Milano Centrale when I arrived at Zurich airport last week. I just realised I was charged the full fare although I have the half fare card. Appreciate if you could provide a refund please.[[upl-image-preview uuid=d5a1dd1e-4add-445a-9fbc-fc8174202f0e url=https://static.community.sbb.ch/2025-03-30/1743339592-621899-20250330-145550.jpg alt={TEXT?}] [upl-image-preview uuid=972c0194-2978-421b-a79b-ea802fbc58d2 url=https://static.community.sbb.ch/2025-03-30/1743339593-103693-20250330-145538.jpg alt={TEXT?}] [upl-image-preview uuid=b0916276-7f5b-4ab0-9a7c-1dd4d2cd6b5b url=https://static.community.sbb.ch/2025-03-30/1743339593-616409-20250330-145524.jpg alt={TEXT?}] ][upl-image-preview uuid=9595fdb4-9ae2-4df2-b3a3-4960ab8d9b22 url=https://static.community.sbb.ch/2025-03-30/1743339648-948191-20250330-145443.jpg alt={TEXT?}] [upl-image-preview uuid=f9bdd9e2-2f82-42c2-b635-ef8c94705e57 **(Admin erase QR Code for security reasons)**

Refund for full fare paid

Dairaingut86

Hi, I booked a ticket from Chur to Bellinzona and then on to Milano Centrale when I arrived at Zurich airport last week. I just realised I was charged the full fare although I have the half fare card. Appreciate if you could provide a refund please.[

]

[upl-image-preview uuid=f9bdd9e2-2f82-42c2-b635-ef8c94705e57

(Admin erase QR Code for security reasons)

RolandP

Hello Dairaingut86

Welcome to the SBB Community.

As we are not the SBB Customer Service, we are unable to help. Not sure from where you have got the information that we can help? Please kindly use the official contact form from SBB to transmit your complaint:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html?stepId=3.17

There you can also securely upload all documents.

Please, to protect your privacy, and to avoid other people using your personal information or Swiss Half Fare Card, you should refrain from publishing ticket information on a publicly accessible website. This is not wise and totally risky. Everyone who can scan the QR code will know who you are.

Kind regards,
Roland

Dairaingut86

Hi, thank you for your reply! How do I delete my post or media uploaded?