Travel compensation of swiss travel pass

ktmcguy · 2023-03-03T09:56:19+00:00

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ktmcguy

I was having a train ride from Bern to Luzern on the day of 19 Feb 2022.
I got on the direct train (IC15) at 16:00, and supposed to be arrival on 17:01.
Due to an interruption on the track, I was stopped at Dagmersellen and need to make a detour back to Olten and circle around through Lenzburg and Rotkreuz to Luzern and took me at last arrive Luzern at 18:45.

My questions are:

(1) Can I get compensation too as an international tourist if I have a Swiss Travel Pass?
(2) I don’t have a IBAN number for the compensation (as my country are using SWIFT codes). Can I use my friend’s account to get the compensation?

Please assist me and help. Thank you veyr much.

RolandP

Hello ktmcguy

1) YES

2) YES

For the compensation form, use: SwissPass - Compensation for delay

Best regards,
Roland

ktmcguy

RolandP

I have a future problem when I fill in the fom, it said:

“This postcode is not valid. Please correct the data you entered.” and it did not alllow me to continue.

But I don’t have a Switzerland postcode, what I should enter for that?

MelanieD

Hello ktmcguy,

For the compensation form, you do not need a Swiss Pass Login.

So If you do not have a Swiss Pass Login you can continue as a guest.

I wish you a nice day
Kind regards Melanie