Please Help to buy Saver Day Pass

Ragchaa

I am trying to purchase a Saver Day Pass through the SBB Mobile app, but I keep encountering the following error: Error Code: NTTIF-3005 (ID: B8E5hps)
Initially, I attempted the purchase as a guest and received this error. I then created an SBB account and tried again while logged in, but unfortunately, the issue persists and I still cannot complete the purchase.
Could you please advise what this error means and how I can proceed with buying the Saver Day Pass?

RolandP

Hello Ragchaa

This seems to be a network error.

I asked our crystal ball for your travel date. But I failed. Can you help?

Did you also try purchasing it from the website,

https://www.sbb.ch/en/tickets-offers/tickets/day-passes/saver-day-pass.html

Kind regards,
Roland

Ragchaa

Hello Roland

Thank you for your response.

I have been trying to purchase the ticket using both the app and the website, but I still can’t complete the process. I contacted my card-issuing bank multiple times, and they confirmed that there are no issues with my credit or debit cards, including 3D Secure verification.

My travel date is May 1st, so I would really appreciate your help in resolving this as soon as possible.

BR,
Ragchaa

RolandP

Hello Ragchaa

Do you purchase it from the SBB Mobile app, through tab Shop & Services?

There, it works perfectly well for me.

Kind regards,
Roland

Ragchaa

Yes. Sure. I am using the tab you mentioned above. Now error code: DTR-3022. Does it depend on region where trying to make purchase?

RolandP

Hello Ragchaa

Possibly, due to the time zone change.

What if you look up a connection from Pontresina to Basel SBB, a long journey, it should also give the option to select a Saver Day Pass. Does it work then?

Do you have your time settings on your device set to automatic? That is precondition.

Kind regards,
Roland