bolla I’ve purchased the friend day pass for youth just now, but i can’t find the tickets in my order or email or anywhere else. Anyone know is it normal or it will appear over time?
RolandP Hello bolla Firstly, welcome to the SBB Community. Greetings is something Swiss people love to hear when requesting help 🙂 Can we refer to that answer? https://community.sbb.ch/d/35725-payment-deducted-but-didnt-received-tickets/2 Kind regards, Roland
bolla Good afternoon, I apologise for any offend. May I double confirm that amount will be back on my account within days because the purchase is unsuccessful? Best regards.
RolandP bolla Sure, this is the official process for all unsuccessful payments made with credit cards, no matter in which country. Kind regards, Roland