Refund for overpayment- Double payment of the same invoice

Faheckie53

Hello,

Mistakenly, I have paid same invoiced amount twice. Instead of paying only CHF 170, I have paid CHF 170*2=CHF 340.
Please advise how you can return my money back- CHF 170. If you do a bank reconciliation, you should see this overpayment (two payments of the same amount on same day- 04 April 2025). I have checked the website, you do not have any form to complete to request the overpayment due to the double payment. I have paid via Banking online.

thank you in advance for your guidance.

RolandP

Hello Faheckie53

I have checked the website, you do not have any form to complete to request the overpayment due to the double payment.

Yes, correct; we are the SBB Community and do not have such a form on our website. SBB does have it, however:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

You could also contact the SwissPass chat (see the bottom page):

https://www.sbb.ch/en/help-and-contact/products-services/swisspass.html#anchor4

Kind regards,
Roland

Faheckie53

thank you very much Roland. It was very helpful, and I have received the payment back from SBB.

thanks again, it was very efficient