Double payment for one train ticket

betuska

Hi,
I recently purchased a train ticket from Zurich to Milan via the SBB mobile app. While I received only one ticket by email, I noticed that my bank account was charged twice for same transaction. Can you help me with a refund for the duplicate charge?

Thank you.

Betuska

RolandP

Hello betuska

Unjustified charges are paid back within days. This is the normal process in case of a failed payment.

Kind regards,
Roland

RolandP

Hello betuska

Unjustified charges are paid back within days. This is the normal process in case of a failed payment.

If not, please contact your bank.

Kind regards,
Roland