Swiss travel pass validity extension in case of natural disaster

Piexetie56

We had a swiss travel pass for 8 days but due to snowfall, trains didn’t run and we couldn’t move out of the town. And the pass expired. What is the way out to extend the validity or raise a refund request? We booked our pass through klook.

Danhiel

Hello Piexetie56

You should visit a ticket office. If a refund is not immediatly possible, they could give you a confirmation that your were blocked.

Kind regards
Danhiel

NicolasK

Hi Piexetie56

Requests for refunds of tickets purchased online on Klook Travel must be made to this sales service. SBB is not able to provide refunds.

As mentioned by @Danhiel, you can go to a SBB ticket office and ask for confirmation that your journey is not being used due to severe weather, but we cannot refund or extend the pass. For all requests, please contact Klook Travel directly.

Thank you for your understanding. I wish you a happy Easter.

Kind regards
NicolasK