Please help me

okhong93 · 2023-02-28T03:33:48+00:00

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okhong93

Hi, I’m (*** SBB admin: redacted => data protection) Jun from South korea.

I payed 2 tickets from Interlaken to Lyon via Trainline right before.

First of all, I would like to change my ticket date (28th April -> 29th April)

By my mistake, I deleted my trainline account and can’t find my ticket and any information about em now.

So that’s why I didn’t get what my order and reservation number.

If I give you some information of id or something to prove me, would you change my tickets?

RolandP

Hello okhong93

If you bought your tickets with Trainline, please contact Trainline. Only they can access your booking and pssoibly find your reservation. A modification of your ticket may result in a service fee or higher ticket cost.

For another travel, I suggest you to book with SBB directly; by doing so, you will have a local partner and assistance in case of ticket issues.

Kind regards,
Roland

RolandP

Hello okhong93

These are Supersaver tickets; Supersaver tickets can neither be altered nor be exchanged - this is one of the restrictions when buying saver offers.

https://www.sbb.ch/en/help-and-contact/refunds-compensation/ticket-refunds.html#anchor7

The only possibility you have is to ask Trainline for a refund and to buy two new tickets for the new day.

I don’t think SBB can refund tickets bought via third-parties, @FatimaH might know.

As a general rule, for travel in Switzerland, I suggest buying tickets with the railway only and not via third-party agencies; latter makes it very complex when it comes to ticket issues as in your case.

Best regards,
Roland

okhong93

RolandP

thank you for your reply

I got an answer with that from Trainline. And they restore my account and booking. Their answer is asking about it to you.

So would you check my ticket is available for amending date?

Best regards

*For data protection reasons, we have hidden the attached file.

Thank you for your understanding.

Friendly greetings,
StéphanieB