App don’t load properly

Biphienauz75

Hello, today I took the train to work as many days from Schlieren to Winterthur, arrived there I was waiting for the confirmation of the swip mode and ticket that is paid directly by twint, but then coming back the app was still loading the last travel and I couldn’t use again the service, thinking that would be resolved in a few minutes but not, then I need to write here and ask why can happen this if my phone is goes well with all the other apps
Thanks
Eva

RolandP

Hello Biphienauz75

Good day and welcome to the SBB Community.

We cannot say why the app was still loading, as this can have multiple root causes. It is also possible that it was not the app having an issue but the phone’s GPS signal.

In this case, closing the app, or restarting the device can help. Please contact Easy Ride using the report function in the trip list should the amount charged not be correct.

Kind regards,
Roland