Hello! I am trying to book ticket and the payment fails continuously. Is there a general issue or is that related to my account only? Thanks [upl-image-preview uuid=f818c6e4-f948-4b6c-ae1b-bc029f39e513 url=https://static.community.sbb.ch/2025-05-03/1746265317-874171-img-7146.png alt={TEXT?}]

Hello @"siebzigsieben"#p127403 Please look [here](https://community.sbb.ch/d/31316-how-to-buy-saver-day-pass). kind regards Reto

Thanks Reto, I guess it must be related to the 3 months period for velo reservation. The error message is quite confusing and via support they confirmed the system should be working fine. I will try again t'row. [upl-image-preview uuid=7b80cb10-e281-4e3c-84fe-114fe1bcec32 url=https://static.community.sbb.ch/2025-05-03/1746277398-351056-screenshot-2025-05-03-at-30258-pm.png alt={TEXT?}]

The payment fails

siebzigsieben

Hello! I am trying to book ticket and the payment fails continuously. Is there a general issue or is that related to my account only? Thanks

Ex-Bähnler

Hello siebzigsieben

Please look here.

kind regards
Reto

siebzigsieben

Thanks Reto,

I guess it must be related to the 3 months period for velo reservation. The error message is quite confusing and via support they confirmed the system should be working fine. I will try again t’row.

siebzigsieben

Issue is solved. Purchase process worked fine today.