Nightjet Berlin - Zurich - OBB ticket

SaraKabashi

Hello. I booked a night train going from Berlin to Zurich and have my SBB tickets in PDF and in the app. However, I received an email saying I need to download another ticket on the OBB (german trains) website but I have no idea how to do that. I looked at the OBB website and their app but didn’t find anything. Thanks for your help.

Krist

Who did you book the train with?
Did you receive a PDF that has the QR Code and information on your reservation on it?

SaraKabashi

Krist I booked on the SBB website and yeah I have all that 😊

Danhiel

Hello SaraKabashi

Do you have a link in the mail to download this ticket?

If you don’t have a link and you need more information, could you make a cut and paste of the text (without any personal data)?

Kind regards
Danhiel

Krist

Then you are all set.

SaraKabashi

Danhiel

When I bought the tickets months ago, I had received a link from the SBB to download/print the ticket. I did that and I have the QR codes since then.

However, a few days ago, I received an email saying that (it’s in French) :

La correspondance que vous avez sélectionnée requiert, pour au moins un tronçon, le téléchargement d’un billet supplémentaire sur le site Internet des ÖBB. Une fois le billet téléchargé, aucun échange ni remboursement n’est possible. Les titres de transport ne sont disponibles qu’une fois le billet téléchargé.

This second mail that I received a few days ago had no download link.

Danhiel

SaraKabashi

It is unclear. Is this mail only a reminder for the first one? Sometimes you have two tickets: one for the foreign country and one for Switzerland.

If you want to be 100% sure that you have all tickets, I suggest to call the SBB Contact Center:

0848 44 66 88 (24/7, waiting times may occur)

From a foreign country the number is: +41 51 225 78 56