How do i change my name if i purchase the ticket using guest method?

vanchris

When i purchace point to point ticket before make id, i reserve guest method.
I wrote my wrong name into ticket info.
so i have to change my name but
i cannot find method to change my name.

name is wrong but birth info is right.

ticket num
2503832872
ticket id
•••••••••••••

Wrong name
Firstname : YEON
Surname : HEE

Right name
Firstname : YEONHEE
Surname : MA

Please change name
I dont want refund.

Paul-ZH

Hi vanchris
sorry there is no way to change the name in the ticket. You need to buy another and refund the one with the wrong name. But as you used the guest method it will cost you chf 10.-

vanchris

Paul-ZH

but in this image “This ticket allows unlimited booking change prior to departure”
why do i have to pay fee?

And i write full name in ticket. i miss only surname. is it important mistake?

vanchris

Paul-ZH

I an a customer like you maybe with a better knowledge. But in this case you may read
https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/refund-international-tickets.html

Krist

This is a ticket for a train in Italy. You could have told us that at the beginning, so we would have been able to give better answers.

Changing names is not possible on train tickets. This to avoid people reselling tickets. So you must cancel the ticket and book a new one. Because you choose not to create an account with SBB this involves extra manual work, and you do pay for that.

Now this ticket is for an Italian service, not a Swiss one. In Italy long distance trains come with a seat reservation. You bought a BASE ticket, which is flexible. So you can take another service then the one you booked, but must change your booking. That is the “unlimited booking changes” the ticket mentions.

In my experience the Italian train conductor on the EC is not interested in your name, as long as you sit in the seat your reserved. Is the name on the ticket very different from the one in you passport?

And a last note: Be aware that your ticket is in fact for a bus, not a train…